A Place To Go – Helping young people reach their potential and reducing the number of young people entering remand in NSW

A Place To Go – Helping young people reach their potential and reducing the number of young people entering remand in NSW

by | Feb 12, 2019 | Case Studies, Customer Centricity, Design Thinking, Design Thinking in Government, digitalbydesigncasestudies, Government

REDUCING THE NUMBER OF YOUNG PEOPLE ENTERING REMAND IN NSW Young people who come into contact with the juvenile justice system are more likely to experience a range of longer term poor outcomes, such as poorer mental and physical health, and disengagement from...
Thriving Families – Collaborating to support vulnerable young families to thrive

Thriving Families – Collaborating to support vulnerable young families to thrive

by | Feb 12, 2019 | Case Studies, Customer Centricity, Design Thinking, Design Thinking in Government, digitalbydesigncasestudies, Government

DESIGNING A SOLUTION TO HELP VULNERABLE YOUNG FAMILIES THRIVE For some young parents, the presence of pre-existing risk factors and disadvantage combined with their age increases their vulnerability, and the vulnerability of their child. It is difficult to change the...
Who The real customer is in aged care and why it matters for customer experience

Who The real customer is in aged care and why it matters for customer experience

by | Feb 10, 2019 | Aged Care, Fresh Insights, fresh insights, Innovation, Innovation Insights, Strategy, Thought Leadership, What We Think

As customer-centricity and customer experience becomes an important strategic focus for many aged care providers today, one question remains – Who is your customer? Whilst a simple question, many senior managers and executives that I’ve engaged with are not able to...