Streaming Wars – The battle for the satisfied customer

Streaming Wars – The battle for the satisfied customer

by | Aug 22, 2019 | Culture of Innovation, Design Thinking in Government, Disruption, Globalization, Innovation Blog, Innovation Insights, People & Culture, Strategy, Technology & Social Media, Trends, What We Think

Streaming services fighting for the customer By Jeffrey Tobias. Streaming platforms such as Netflix, Stan and HBO are struggling to keep customers engaged in an era which offers an endless plethora of entertainment. The rising cost of cable television coupled with the...
5 Ways to Create a Customer Centric Strategy

5 Ways to Create a Customer Centric Strategy

by | Aug 22, 2019 | Design Thinking in Government, Innovation Blog, Innovation Insights, Leadership, People & Culture, Strategy, Technology & Social Media, Thought Leadership, What We Think

How to Create the Perfect Customer Centric Strategy By Jeffrey Tobias. Everyone is talking about how to put the customer at the centre, yet few get it right. It is astonishing that, in this day and age, many organisations still imagine that they control the...
The Future of Leadership – Empathetic Leaders

The Future of Leadership – Empathetic Leaders

by | Aug 11, 2019 | Crowdsourcing, Culture of Innovation, Customer Centricity, Disruption, Fresh Insights, Future Casting, Innovation, Innovation Blog, Innovation Insights, Leadership, Strategy, What We Think

We talk regularly about business model disruption; it’s a common theme for boards and executives. But we don’t hear much about the disruption happening to leadership. The reality is that while business models are evolving, leadership is changing too. The hierarchical...