Showing Empathy Towards Customers In The Wake of COVID-19

Showing Empathy Towards Customers In The Wake of COVID-19

Showing Empathy Towards Customers In The Wake of COVID-19 Displaying empathy towards customers has never been more necessary in the wake of COVID-19. Do you understand how your customers are feeling these days? Do you thoroughly understand? Or do you assume that they...
A Customer Centric Culture In Healthcare & The Seduction Of Technology

A Customer Centric Culture In Healthcare & The Seduction Of Technology

A Customer Centric Culture In Healthcare & The Seduction Of Technology The current thinking when it comes to a customer centric culture in technology focuses on the internet, high speed broadband, data and personalised medicine. However, at the other end of the...