Why you need to reframe you customer strategy in a world of digital disruption – And how you can do it

Why you need to reframe you customer strategy in a world of digital disruption – And how you can do it

 Why you need to reframe your customer strategy in a world of digital disruption – And how you can do it   The conventional values that were used to label customer needs no longer apply in today’s global market. Advancing technologies are powering customer...
‘Never waste a good crisis’ – strategic insights in the evolution of digital healthcare

‘Never waste a good crisis’ – strategic insights in the evolution of digital healthcare

Digital Strategy Insights in the evolution of digital healthcare models post-pandemic   There has been enough discussion regarding the potential ramifications and possible implications of the pandemic across every industry. The velocity of change is exponential,...
Chat-bots: The Intersection of Digital Disruption and Customer Experience

Chat-bots: The Intersection of Digital Disruption and Customer Experience

Chat-Bots: The Intersection of Digital Disruption and Customer Experience   Whenever we visit a website that has been updated in at least the last 5 years, more often than not the site will have a chat-bot feature welcoming you to the site, offering assistance...