Why you need to reframe you customer strategy in a world of digital disruption – And how you can do it

Why you need to reframe you customer strategy in a world of digital disruption – And how you can do it

Why you need to reframe you customer strategy in a world of digital disruption – And how you can do it The conventional values that were used to label customer needs no longer apply in today’s global market. Advancing technologies are powering customer experiences and...
‘Never waste a good crisis’ – strategic insights in the evolution of digital healthcare

‘Never waste a good crisis’ – strategic insights in the evolution of digital healthcare

‘Never waste a good crisis’ – strategic insights in the evolution of digital healthcare There has been enough discussion regarding the potential ramifications and possible implications of the pandemic across every industry. The velocity of change is...
Chat-bots: The Intersection of Digital Disruption and Customer Experience

Chat-bots: The Intersection of Digital Disruption and Customer Experience

Chat-bots: The Intersection of Digital Disruption and Customer Experience Whenever we visit a website that has been updated in at least the last 5 years, more often than not the site will have a chat-bot feature welcoming you to the site, offering assistance and...