6 Steps to Optimize Your Customer Experience (CX)

6 Steps to Optimize Your Customer Experience (CX)

by | Jun 11, 2021 | Business Model Innovation, Culture of Innovation, Customer Centricity, Disruption, Fresh Insights, Innovation, Innovation Blog, Innovation Insights, People & Culture, Strategy, What We Think

6 Steps to Optimize Your Customer Experience (CX) If one adage has held true since the dawn of commerce (in about 10,000 B.C., when early civilizations traded cattle), it’s that happy customers are loyal customers. Businesses which go the extra mile to make their...
The Hybrid Workplace Model: How the Employee Experience is Being Overlooked

The Hybrid Workplace Model: How the Employee Experience is Being Overlooked

by | Jun 11, 2021 | Business Model Innovation, Culture of Innovation, Customer Centricity, Disruption, Fresh Insights, Innovation, Innovation Blog, Innovation Insights, People & Culture, Strategy, What We Think

The Hybrid Workplace Model: How the Employee Experience is Being Overlooked As offices transition to post-pandemic work life, one thing is clear: the hybrid workplace model is here to stay. The World Economic Forum predicts that by 2025, “Work will not be somewhere...