‘Never waste a good crisis’ – strategic insights in the evolution of digital healthcare

‘Never waste a good crisis’ – strategic insights in the evolution of digital healthcare

Digital Strategy Insights in the evolution of digital healthcare models post-pandemic   There has been enough discussion regarding the potential ramifications and possible implications of the pandemic across every industry. The velocity of change is exponential,...
Chat-bots: The Intersection of Digital Disruption and Customer Experience

Chat-bots: The Intersection of Digital Disruption and Customer Experience

Chat-Bots: The Intersection of Digital Disruption and Customer Experience   Whenever we visit a website that has been updated in at least the last 5 years, more often than not the site will have a chat-bot feature welcoming you to the site, offering assistance...
Digital Transformation Failures, and How we can learn from them

Digital Transformation Failures, and How we can learn from them

Digital Transformation Failures, and How we can learn from them   What the meteorite was to dinosaurs, a poorly executed digital transformation is to a CEO. Nothing does more to shorten a CEOs lifespan than a digital transformation gone wrong.  It becomes an all...
Digital Transformation – What we can learn from the UK’s COVID-19 Response

Digital Transformation – What we can learn from the UK’s COVID-19 Response

Digital Transformation – What we can learn from the UK’s COVID-19 Response   The Nightingale Hospitals in the UK were rapidly built to help the UK’s creaking NHS handle the severe impact of Covid, at the cost of £532m to the taxpayer. They were...
Why Culture is the Key to Digital Transformation Success in 2021

Why Culture is the Key to Digital Transformation Success in 2021

WHY CULTURE IS THE KEY TO DIGITAL TRANSFORMATION SUCCESS IN 2021   2020 was the year of digital transformation (DT). Whether that be through choice or necessity, DT investments and digitally enabled portfolios in 2020 were accelerated by seven years compared to...
Is the future of the digital experience really human-centred?

Is the future of the digital experience really human-centred?

Is the future of the digital experience really human-centred? Think about how many times you’ve had to register for an online account that you’ve only used once to pounce on a promotion. Think about how many times you’ve been forced to accept cookies on a website you...