Streaming Wars – The battle for the satisfied customer

Streaming Wars – The battle for the satisfied customer

Streaming services fighting for the customer By Jeffrey Tobias. Streaming platforms such as Netflix, Stan and HBO are struggling to keep customers engaged in an era which offers an endless plethora of entertainment. The rising cost of cable television coupled with the...
5 Ways to Create a Customer Centric Strategy

5 Ways to Create a Customer Centric Strategy

How to Create the Perfect Customer Centric Strategy By Jeffrey Tobias. Everyone is talking about how to put the customer at the centre, yet few get it right. It is astonishing that, in this day and age, many organisations still imagine that they control the...
The Top 5 Digital Transformation Insights from Mary Meeker’s 2019 Internet Report

The Top 5 Digital Transformation Insights from Mary Meeker’s 2019 Internet Report

  Business Model Transformation There is a huge amount of data contained in the 333 slides of Mary Meeker’s 2019 Internet report, much of which updates trends identified in earlier reports.  But what was truly novel was her focus on digital business model...
Will AI Impact the Future of Creativity?

Will AI Impact the Future of Creativity?

There’s a stark truth that is highlighted by the growth of AI. The more “intelligent” computers become, the more we’ll need creative skills to solve problems and generate growth. At it’s core, AI enables us to spot patterns, make predictions and simplify our...
Artificial Intelligence vs human intelligence? Are they opposed?

Artificial Intelligence vs human intelligence? Are they opposed?

The sophistication of Artificial Intelligence (AI) and our increasing dependence on technology is giving rise to a healthy debate about the role of human, also known as creative Intelligence (HI)(CI) in an increasingly digital and automated world. It has raised the...
AI: Real Empathy or High-Level Imitation?

AI: Real Empathy or High-Level Imitation?

While the concept of Artificial Intelligence (AI) is not new, it is important to recognise that the qualities of emotional intelligence such as “empathy” need to be the driving force behind the next generation in AI, as humans will be drawn to human-like interaction....