Design Thinking in Government – Citizen Centric Stories
Hear the benefits of using Design Thinking for policy, when and how to apply it, insights from case studies where Design Thinking has been used in policy design, regulatory reform and service delivery design and a Q&A between Nic Tan, Innovation Manager at DPI, Jeffrey Tobias, Managing Director of The Strategy Group, Michelle Tabart, Director at The Strategy Group.
Transform Your Business Model to Stay Ahead of The Curve
The current business model of almost every organisation won’t survive the next 10-20 years. How can you future-proof your organisation, and how do you transition? In this webinar you will be guided through the steps involved in Business Model Innovation by Dr. Jeffrey Tobias, Managing Director, The Strategy Group.
Webinar: Harnessing customer centricity to drive loyalty and growth
Whether B2B or B2C, customers today expect a seamless, fast and personalised experience. Expectations have shifted, which means organisations must continually rethink what they’re offering and how. Learn the “why” and “how” of customer empathy to build a robust customer-centric strategy that drives growth.