Policy Design

DESIGN POLICY WITH YOUR STAKEHOLDERS AT THE CENTRE

In the public sector, Design Thinking is emerging as an approach to engaging with customers for policy design, regulatory reform and service delivery design. To meet today’s public policy challenges – continued fiscal pressures, rising public expectations and more complex public policy issues – there is an urgent need to increase the level of innovation, develop skills and trial new ways of working. To meet the challenges of the 21st century, civil servants need to become the catalysts of innovation and champions of stakeholder needs.

To deliver a systemic change in the culture of public sector and reach new heights in innovation and stakeholder engagement, public servants must develop new skills and capabilities to support innovative practices. Design-led policy helps public servants rethink the rules about what’s possible and deliver innovative solutions to surprise and delight citizens.

DESIGN POLICY WITH YOUR STAKEHOLDERS AT THE CENTRE

In the public sector, Design Thinking is emerging as an approach to engaging with customers for policy design, regulatory reform and service delivery design. To meet today’s public policy challenges – continued fiscal pressures, rising public expectations and more complex public policy issues – there is an urgent need to increase the level of innovation, develop skills and trial new ways of working. To meet the challenges of the 21st century, civil servants need to become the catalysts of innovation and champions of stakeholder needs.

To deliver a systemic change in the culture of public sector and reach new heights in innovation and stakeholder engagement, public servants must develop new skills and capabilities to support innovative practices. Design-led policy helps public servants rethink the rules about what’s possible and deliver innovative solutions to surprise and delight citizens.

Stakeholder Engagement

Our policy design methodology places the citizen’s voice at the centre of the policy conversation. Through empathic techniques we work with you to experience what it is like to be your customer: their day-to-day experiences, problems and opportunities, hopes and fears, motivations, aspirations and even emotions. Through empathy, you will experience customer needs as if they were your own. This puts you in a better position to design possible policy, regulation and service options to more meaningfully address citizen’s needs.

Co-design

Innovative ideas are born out of a diverse and creative environment. Traditionally, policymakers work with those who have deep subject matter expertise to solve a particular problem. In policy design, we encourage diversity of thought and source ideas from a range of individuals, not just the experts, to illuminate the problem space in a way that is left-of-centre and “non-obvious”. We help you co-design solutions with stakeholders and use new ways of working to come up with ideas that will be meaningful for your stakeholders.

Mitigate Risk

Design Thinking should be seen as a way to mitigate risk through prototyping and testing policy ideas. By creating a “lo-fi” version of your policy solutions and presenting these to stakeholders early, you can find the challenges or potential issues and then iteratively re-design the proposed policy solutions to better meet stakeholder needs. Design-led policy transforms the policy conversation from ‘government-led policy development’ to ‘stakeholder-led policy development’.

Next Steps

Build knowledge and understanding

We work with your organisation to develop the skills to ensure teams can innovate when faced with disruption. We help teams adapt to new ways of working and explore the roles of customers and organisational culture. From half-day sessions to four-day workshop series, we give your organisation a taste of innovation in a hands-on and experiential fashion. Build the skills and understanding needed to design and conduct your own innovation planning, strategizing, interviewing, testing and development.

1 hour Lunch and learn

Policy Design

Introduce your team to policy design. These sessions introduce the concept of Design Thinking, but specifically how it can be applied in government and give an overview of how it works with inspiring examples from Australia and abroad. Sessions can be held in your office or training room.

1 & 2 day workshops

Introduction to Design Thinking and Empathic Research

Deepen your team’s understanding of Design Thinking and see how it can be applied strategically in your organisation. Our introductory Design Thinking workshops provide some theory and examples but mostly employ practical exercises about the Design Thinking approach to consultation and stakeholder engagement. This workshop will get your team “out of the building” and designing not just thinking.

Consulting programmes

Designing Lasting Impact

We help reframe your thinking by getting you “out of the office” and into the homes, workplaces and lives of the people you are designing policy solutions for. We build a collaborative team with your staff to scope a policy project that requires a stakeholder-led approach. Capability development of your team in policy design, Design Thinking principles and it’s strategic application is core to our programmes, so that the principles of design will have lasting impact for your stakeholders and develop new skills for your staff.

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