Key Trends of 2021: A Guide to Growth in 2022

Key Trends of 2021: A Guide to Growth in 2022

2021: Disruption and Opportunity 2021 has been a year marked by disruption, frustration and hope as the world has attempted to progress beyond the Covid-19 Pandemic. Organisations across the globe have been forced to confront a range of trends and issues which have...
Navigating The Great Resignation in Australia: Why Purpose Is the Key

Navigating The Great Resignation in Australia: Why Purpose Is the Key

What is the ‘Great Resignation? The world is currently awash with talk of the ‘Great Resignation’ – a term which has been coined to describe the growing wave of employees quitting, retiring and moving jobs due to a range of factors including the impacts of the...
Emerge into innovation – not business as usual

Emerge into innovation – not business as usual

EMERGE INTO INNOVATION – NOT BUSINESS AS USUAL When COVID 19 first hit, most companies zeroed in on their core business, leaving innovation on the backburner. From a psychological perspective, this behaviour was understandable. Crises evoke fear, and fear...
How to Centralize Customer Experience During COVID-19

How to Centralize Customer Experience During COVID-19

 How to centralise customer experience during covid-19   Three steps for determining what customers need, and how you can fulfill them. During the 18 months of its global presence, COVID-19 has put an abundance of new pressures on every dimension of human life. Major...
6 Steps to Optimize Your Customer Experience (CX)

6 Steps to Optimize Your Customer Experience (CX)

6 Steps to Optimize Your Customer Experience (CX)   If one adage has held true since the dawn of commerce (in about 10,000 B.C., when early civilizations traded cattle), it’s that happy customers are loyal customers. Businesses which go the extra mile to make...