WHY (AND HOW) to Innovate in a crisis

WHY (AND HOW) to Innovate in a crisis

by | Sep 28, 2021 | Business Model Innovation, Culture of Innovation, Customer Centricity, Disruption, Fresh Insights, Innovation, Innovation Blog, Innovation Insights, Strategy, What We Think

Why (and How) to Innovate in a Crisis Mid-crisis innovators outperform their peers by 30%. Here’s what companies should think about as they innovate during COVID-19.   To contend with the ongoing challenges of COVID-19, most companies zeroed in on their core...
How to Centralize Customer Experience During COVID-19

How to Centralize Customer Experience During COVID-19

by | Sep 2, 2021 | Business Model Innovation, Culture of Innovation, Customer Centricity, Disruption, Fresh Insights, Innovation, Innovation Blog, Innovation Insights, People & Culture, Strategy, What We Think

 How to centralise customer experience during covid-19   Three steps for determining what customers need, and how you can fulfill them. During the 18 months of its global presence, COVID-19 has put an abundance of new pressures on every dimension of human life. Major...
6 Steps to Optimize Your Customer Experience (CX)

6 Steps to Optimize Your Customer Experience (CX)

by | Jun 11, 2021 | Business Model Innovation, Culture of Innovation, Customer Centricity, Disruption, Fresh Insights, Innovation, Innovation Blog, Innovation Insights, People & Culture, Strategy, What We Think

6 Steps to Optimize Your Customer Experience (CX)   If one adage has held true since the dawn of commerce (in about 10,000 B.C., when early civilizations traded cattle), it’s that happy customers are loyal customers. Businesses which go the extra mile to make...
The Hybrid Workplace Model: How the Employee Experience is Being Overlooked

The Hybrid Workplace Model: How the Employee Experience is Being Overlooked

by | Jun 11, 2021 | Business Model Innovation, Culture of Innovation, Customer Centricity, Disruption, Fresh Insights, Innovation, Innovation Blog, Innovation Insights, People & Culture, Strategy, What We Think

The Hybrid Workplace Model: How the Employee Experience is Being Overlooked   As offices transition to post-pandemic work life, one thing is clear: the hybrid workplace model is here to stay. The World Economic Forum predicts that by 2025, “Work will not be...