Streaming Wars – The battle for the satisfied customer

Streaming Wars – The battle for the satisfied customer

Streaming services fighting for the customer By Jeffrey Tobias. Streaming platforms such as Netflix, Stan and HBO are struggling to keep customers engaged in an era which offers an endless plethora of entertainment. The rising cost of cable television coupled with the...
5 Ways to Create a Customer Centric Strategy

5 Ways to Create a Customer Centric Strategy

How to Create the Perfect Customer Centric Strategy By Jeffrey Tobias. Everyone is talking about how to put the customer at the centre, yet few get it right. It is astonishing that, in this day and age, many organisations still imagine that they control the...
The Future of Leadership – Empathetic Leaders

The Future of Leadership – Empathetic Leaders

We talk regularly about business model disruption; it’s a common theme for boards and executives. But we don’t hear much about the disruption happening to leadership. The reality is that while business models are evolving, leadership is changing too. The hierarchical...