Case Studies

A global AI thought leadership program designed to expand perspective, challenge thinking, and prepare Corporate Finance teams for the future of banking.

Turning AI strategy into action through governance, capability, and structured experimentation.

A sector-wide AI readiness assessment providing the insights, strategy, and roadmap needed to enable safe, confident, and coordinated AI adoption across local government.

A conservative, evidence-based economic model quantifying the real value of AI adoption across local government

A structured, risk-aware approach to embedding AI across a complex healthcare organisation

Townsville City Council (TCC) wanted to rollout its new Enterprise Resource Planning (ERP) system, Project Connect. The challenge was the ERP implementation not only modernised systems but fundamentally uplifted the customer and employee experience.

Oak Tree Group set out to strengthen the resident experience. We built a customer experience strategy that delivers now and future-proofs the business.

We recently partnered with a NSW government agency to develop a groundbreaking natural capital profiling service for farmers.

Co-designing a transformative Customer Service Strategy for Gilgandra Shire Council​ - A clear strategy backed by the community and ready for action.

Bolton Clarke want to develop a more detailed view of the onboarding experience from both the customer and business perspective.

LLS partnered with The Strategy Group (TSG) on this pivotal project aiming to uncover actionable lessons and recommendations for the future of LLS drought services.​

The Strategy Group was brought onboard to facilitate the cross-departmental team to uncover insights into the attitudes and behaviour of farmers.

The Strategy Group partnered with Sutherland Shire Council to support the organisation in its transformational journey to put the customer at the heart of the organisation.

The Strategy Group supported Bolton Clarke’s first stage of its AI journey, building awareness, Board alignment, and foundations for adoption.

The Strategy Group engaged with CSE to co-design and develop a strategy that provided clear guidance, tools and frameworks.

The Strategy Group developed and facilitated a program to encourage collaborative discussions on leadership and corporate strategy.

LLS engaged The Strategy Group to conduct an environmental scan of existing programs to support successful implementation of the GNP.

The Strategy Group partnered with GAWB to design and deliver an evidence-based management strategy through the following steps.

The Strategy Group developed a comprehensive customer experience strategy and roadmap to support the Town of Port Hedland’s CX uplift.

In April, The Strategy Group partnered with John Holland to validate the strategy through “Outside-In” client research.

The Strategy Group helped this ASX-listed construction company's Living Safely project team redefine employee safety.​

Local Land Services (LLS) explored how Generative AI could enhance monthly CEO reporting on drought management activities.

The Strategy Group was engaged to design an employee onboarding journey map to create alignment across disconnected teams.

John Holland partnered with The Strategy Group to transform their approach and building a CX excellence practice.

The Strategy Group delivered a Design Thinking project for Telstra to improve communication and information flow in Calvary Health Care.

The Strategy Group leveraged a customer journey map and numerous key customer insights to uncover growth opportunities for Axicom.​

Wyndham City Council partnered with The Strategy Group to develop AI awareness, policy, and risk frameworks for responsible adoption.

The Strategy Group worked with the NSW Government to analyse barriers to farm business planning and risk management.

The Thriving Families NSW project provided a wraparound service to support vulnerable young families and improve outcomes.

UTS students worked with The Strategy Group over a semester to develop innovative solutions to business challenges.

The Strategy Group trained RPV graduates in Innovation and Design Thinking to build practical, future-ready skills.

The Strategy Group and Adobe partnered to transform Adobe’s customer strategy through a customer-first approach.

Creating an innovative community engagement approach to build an in-depth understanding of the community concerns.

The Strategy Group worked alongside Perpetual’s business teams to complete a Design Thinking project followed by a Startup project.

The Strategy Group met with Scentre Group’s Innovation Manager, to propose a radically different approach to developing internal ideas.

The Strategy Group designed a tailored program to assist TOGA in innovating solutions to real challenges facing the TOGA business.

As part of the Young Leaders program, Westpac wanted to support high-performers to build their innovation skills for the future.

The Strategy Group worked with Rail Projects Victoria (RPV) to deliver a series of comprehensive Innovation and Strategy training sessions.

Harris Farm Markets partnered with The Strategy Group to design unique and exceptional in-store experiences to keep customers coming back.

The Strategy Group helped Dalrymple Bay Coal Terminal build an Innovation Framework to drive modernisation and innovation.

The Strategy Group conducted an innovation benchmark for NSW Health Infrastructure to assess its current innovation capability.

The Strategy Group conducted an innovation benchmark for NSW Health Infrastructure to assess its current innovation capability.

The NSW Treasury and the Innovation and Productivity Council (IPC) commissioned The Strategy Group to undertake a research project.

The Strategy Group held a consultation engagement with key stakeholders from the University-SME Collaborations project.

The Strategy Group provided assistance in identifying and evaluating potential start-ups to partner with.

The Strategy Group used an approach to understand stakeholder/customer needs and co-design an Innovation Hub Frame work.

The Strategy Group helped the Living Safely project team of this ASX-listed construction company to redefine employee safety.

The Strategy Group facilitated a design-led process, design thinking, customer experience through three phases.

The Strategy Group was brought in to develop a comprehensive Innovation Strategy and Roadmap for Aroona Alliance.

The company wanted teams to have a shared view on a creative innovation process, at the same time upskill them in Creative Problem Solving.

The Campus of the Future Challenge was a one day event that brought together a diverse spectrum to generate innovative ideas.

The Strategy Group partnered with the client to help them uncover new market opportunities for growth within the Australian market.

The JV partners engaged The Strategy Group to strategise on what needs to change in their tender process to maximise their chances of success.

The challenge was to design and operationalise an innovation Hub Framework for Bolton Clarke that supports their vision.

​The SUT partnered with The Strategy Group to create growth opportunities and facilitate an offsite Strategy Refresh session.

The Strategy Group worked with Rail Projects Victoria (RPV) to deliver a series of comprehensive innovation and Design Thinking training sessions.

The Strategy Group undertook a customer-driven approach to understand what features Bolton Clarke’s residents would utilise.

The Advancement Team at UTS engaged The Strategy Group to assist with the design of an ambitious CX Strategy.

ANZ partnered with The Strategy Group to research, develop and implement an engaging and interactive thought-leadership.

Dantia, the Lake Macquarie Economic Development Company, engaged The Strategy Group to conduct a current state assessment.

Wyndham City Council engaged The Strategy Group to refresh its Customer Experience Strategy and develop an actionable CX roadmap.

Zurich Australia launched Hack Week with a design thinking workshop delivered in partnership with The Strategy Group.

To address certain challenges, LLS partnered with The Strategy Group on a project to develop the new 2024-28 RSPAMPs.

Western Sydney University engaged The Strategy Group to lead an interactive session tailored to their AI goals.​

The aim of the project was to understand the needs, motivations and barriers of neuro vascular interventionalists to inform Stryker.

The Strategy Group tailored the TSG EVP Framework©️ to the specific needs of the current and prospective Knox City Council workforce.

Blacktown Council engaged The Strategy Group to identify its unique Employee Value Proposition (EVP) and develop an actionable framework.

The Strategy Group was engaged to craft a distinct Employee Value Proposition (EVP) tailored to attract and retain workforce.

Partnering with The Strategy Group, AGSM designed a hands-on, interactive session blending AI insights with human-centred design.

The Strategy Group was engaged to explore and validate new opportunities that would generate profitable growth for Food Corp.

The Strategy Group partnered with Indara to deploy quarterly CSAT surveys to Indara’s customers and vendors.

The Strategy Group partnered with Indara to enhance client engagement and satisfaction by facilitating structured strategic-level discussions.

The Strategy Group partnered with BMD to design and facilitate the culminating module of their Future Leaders Program, Fortitude.

Following the successful launch of the CX strategy, Wyndham City Council re-engaged TSG to develop its customer charter.

How Coal Miners Insurance used service blueprinting to uncover customer pain points and build a roadmap for lasting CX.

TAHE NSW aimed to explore how Artificial Intelligence (AI) could enhance internal processes, address organisational challenges, and enable data-driven decision-making.

The Strategy Group was engaged to craft an Employee Value Proposition (EVP) that illustrates the best Penrith City Council has to offer.

The Town of Port Hedland engaged The Strategy Group to assess the challenges, develop a revised call matrix, and explore automation.

Allianz Commercial engaged The Strategy Group to develop two journey maps to visualise the end-to-end experience across their lifecycle.

The Strategy Group partnered with the Department of Education and Youth Justice NSW to identify and develop opportunities

Tokio Marine recognised the need to enhance customer-centricity to thrive, ensuring every decision delivers clear customer value.​

The Strategy Group facilitated a full-day Design Thinking training workshop to up-skill the Customer Experience and People & Culture teams.

Shirohato, a leading Japanese manufacturer of face mask products, wanted to expand into Western markets.

The Strategy Group partnered with Stryker to help them uncover new market opportunities for growth within the Australian market.

The Strategy Group worked with the Allianz strategy team to redesign the onboarding experience to improve employee satisfaction.

Delivering innovation and AI education for future leaders. UTS engaged The Strategy Group and InsightWise to lead this initiative.

The LLS Natural Capital team needed support in co-designing and building an on-farm natural capital profiling service.

With the Strategy Group, Bolton Clarke can meet its vision to shape the future with its customers at the heart of the organisation.