Discover Where Your Council Stands: The 2025 Customer Experience Maturity Index for Local Government
What we discovered: Despite widespread commitment to CX,
Customer Experience
Explore how to elevate every interaction your clients have with your business. Our articles shed light on best practices, innovative approaches, and real-world examples that aim to transform your customer journey into a memorable experience. Interested in our Customer Experience Strategy services? Contact Us
Developing an Idea-to-Execution Innovation Framework
THE CHALLENGE Based on the opportunity areas and
Innovation Benchmark Assessment & Current State Analysis
THE CHALLENGE The Strategy Group was engaged by
Refreshing the Customer Experience Strategy for Wyndham City Council
CHALLENGE Wyndham is one of the fastest growing
Transforming the Customer Experience Journey into an Exceptional Experience
In today’s competitive market, simply understanding the customer
How Councils can compete with the rising expectations of their communities
Rising customer expectations are prompting Councils across Australia
synthetic users
Synthetic Customers for Improved Customer Experience
In today’s rapidly evolving business landscape, the emergence
Design solutions that shatter assumptions, delight customers, and define growth possibilities sustainably
