Three Joint Venture partners engaged The Strategy Group to strategise on what needs to change in their tender process to maximise their chances of success with new Eastern Tunnelling Package (ETP) tender, adopting a more “client- & user-centric” approach.

Coal Miners Insurance (CMI), the insurance arm of Coal Services, recognised the need to improve both operational efficiency and customer experience (CX) in a rapidly evolving market.

As part of BMD’s Future Leaders Program, Fortitude, The Strategy Group was engaged to facilitate the culminating module that focused on empowering its leaders.