Creating an Integrated Healthcare Model For Telstra

THE CHALLENGE
Designing an integrated healthcare model
A connected, coordinated and integrated healthcare model is vital for the delivery of efficient and safe care as a patient transitions between home, community-based and hospital care.
However, limited budgets, a lack of access to appropriate technology and isolated models of care within a health service can pose a challenge to the delivery of optimal integrated care.
“Innovative communication solutions are required to build an integrated care model that meets the needs of clinicians, patients, their families and carers.”
Julian Kezelman, Project Lead

THE APPROACH
Using design thinking to optimise an integrated care model
By using Design Thinking at Calvary Health Care, The Strategy Group aimed to uncover the issues and barriers to the delivery of integrated care by observing and empathising with clinicians to understand them thoroughly, without the distraction of developing solutions from the outset. After engaging stakeholders across several key integrated care settings at Calvary Health Care, The Strategy Group implemented the five-step Design Thinking process.
“The Strategy Group’s expertise and knowledge in Design Thinking was instrumental in the success of this project with Calvary Health Care. They have a strong focus on creating winning outcomes for both Telstra and Calvary creating a real ROI for us on the project. I would highly recommend The Strategy Group for any Design Thinking or innovation project”
Tanya Felton, National General Manager, Health Industry Development, Telstra

THE OUTCOME
More integrated, efficient and safe healthcare for patients
Design Thinking ensured the identification of meaningful and impactful solutions to help Calvary Health Care and its clinicians to deliver more integrated, efficient and safe healthcare for patients, their families and carers.
Five key communication and information technology solutions were formulated:
More Case Studies
Developing a Go-to-Market Customer Strategy for Shirohato’s Australian Expansion
Crafting a detailed go-to-market strategy for a leading Japanese mask-manufacturer to discover expansion opportunities and define customer needs.
Uncovering New Business Opportunities in the Disability Sector
Identifying and developing new commercial opportunities that would deliver significant growth based around the emerging needs of customers.
Unearthing Innovative Business Opportunities for a Leading Medical Organisation
The Strategy Group partnered with one of the worlds leaders in medical technology to help them uncover new growth opportunities within the Australian market using a Human-centred design approach.
Get in Touch
Contact us if you’d like to learn more or you’re interested in running a similar project