A Place To Go – Helping young people reach their potential and reducing the number of young people entering remand in NSW
REDUCING THE NUMBER OF YOUNG PEOPLE ENTERING REMAND IN NSW
Young people who come into contact with the juvenile justice system are more likely to experience a range of
The Strategy Group facilitated a design-led process, design thinking, customer experience – through three phases in partnership with Their Futures Matter,
“This initiative required identifying gaps in service delivery and reorganising the way government agencies work with each other. You can only do that by talking to people at the frontline and applying design thinking.”
–Tahn O’Brien, Director, Their Futures Matter
THE APPROACH
Design Thinking Process: Cross-agency collaboration to understand and address all perspectives
The design of this project was centred on collaboration and co-design. We utilised stakeholder expertise, the client voice and rigorous academic review to design wraparound services for young people in contact with the juvenile justice system.
Over nine short weeks, we challenged stakeholders to work in small cross-agency teams
Focus groups with client representatives helped to refine the ideas and solutions put forward, ensuring that the final outcomes were grounded authentically in the client’s voice.
THE OUTCOME
Co-designed wrap-around services to support young people in contact with the juvenile justice system
The new wraparound services use the young person’s contact with police and/or the Children’s Court as an opportunity to provide support to reduce entries into remand and the likelihood of further contact with the juvenile justice system.
Solution elements include:
- An adolescent specialist caseworker to help address issues that can prevent young people from meeting the conditions of their bail (such as accommodation)
- Increased access to therapeutic, trauma-informed short-term and transitional accommodation.
- A court-based multidisciplinary team to improve information sharing with the Children’s Court and support young people to re-engage in education.
- A multidisciplinary youth health team helping young people to access assessments and support to meet their mental and physical health needs.
- Integrated case oversight through
use of multi-agency panels. - Brokerage funding.
“By partnering with The Strategy Group, we have been able to very quickly implement a solution which will give young people the chance to change their life trajectory and reach their potential.”
–Alexandra Hallen, Manager Cohort Analysis & Design, Their Futures Matter
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