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Author name: Pierre Schaupp

I combine my expertise in business strategy, customer experience (CX) and innovation to help businesses solve their most complex challenges. I started my career as a strategy consultant for Deloitte in France & UK, advising large global financial services companies on how to navigate the aftermath of the GFC. I moved to Australia almost 10 years ago with Capgemini Consulting, where I led the development of the digital customer experience practice and set up their Australian innovation lab. I then worked as the head of strategy for the largest Australia Post-owned start-up (Digital iD) and became the innovation accelerator lead for a global media company in Sydney.

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