Customer Centricity

Development & Construction

Customer Centricity in Development & Construction

TOGA, a leading construction and development company engaged The Strategy Group to help them identify the values, needs and past experiences of their customers so that they can redesign the end-to-end property buying experience to differentiate and win in the marketplace.

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Leadership in Digital Transformation

Managing Director of The Strategy Group, Jeffrey Tobias sits down with James Macaulay and Joel Barbier to discuss the topic of leadership in orchestrating transformation.

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Using Design Thinking in Strategy

Jeffrey Tobias, Managing Director of The Strategy Group, explains design strategy- the proprietary strategic methodology adapted from design thinking to fit the corporate and government world.

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Design Thinking in Retail

This 90 second animated explainer video describes how an Australian supermarket chain used the design thinking methodology to empathise with customers and create unexpected experiences in-store to keep them coming back.

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Customer Centricity