What do Kogan and Google have in common?
Last week, online retailer Kogan.com announced that it will enter the $2.7 trillion superannuation market with an "ultra-low-fee" offering in partnership with Mercer. Kogan is known in Australia as a supplier of electronics and homewares via an e-commerce portal. This is a significant departure by Kogan from its traditional business, although not the first, as Kogan now also represents a significant slice of the mobile phone service provider market, having introduced a very low cost offering of mobile phone plans. Under its agreement with Mercer, Kogan.com will provide the branding and marketing while Mercer will operate the fund and provide customer service. Kogan.com claims 1.45 million active customers and is aiming to launch the superannuation product early in 2019. Australians held 28.6 million superannuation accounts with $2.7 trillion in assets at June 30, according to Association of Superannuation Funds of Australia.
Also last week, Google announced that it is looking to move to a subscription model. It has been reported that this will initially be for Android apps and games. If Google does in fact launch such a service, dubbed “Play Pass” by some, who knows where such a subscription service might lead Google in the future?
Both Google and Kogan are exceptionally smart. They are looking to disrupt their traditional business model before they become commoditised. Many companies look to implement new business models way too late, since once a business is on the decline, it is very hard to backtrack.
Kogan’s move is exceptionally interesting. If we are to compare the current e-commerce business model with that of a superannuation find, there are a myriad of differences, summarised in the table below. We will use elements of Osterwalder’s Business Model Canvas for comparison. The key difference involves moving from an asset-heavy model of warehousing goods and shipping physical products to an asset-light model which needs no warehousing facilities or the handling of physical product. As well, the cost and revenue models will change significantly, as will the Resources and Partners.
Kogan is smart. Very smart. As Amazon scales up its Australian business, Kogan is definitely protected more than many retailers by its online presence, but well knows what a formidable opponent Amazon will become over time. Diversification is essential. Just like Amazon and Alibaba, Kogan has decided to leverage its customer base and marketing machine to move into financial services. Mind you, Amazon has been experimenting with this for a long time. The e-commerce giant is already making small-business loans, finding ways to cut into banks’ swipe-fee revenue, and competing against prepaid card issuers. Several recent developments suggest that Amazon has substantially broader ambitions. Cheque accounts, small business credit cards and even mortgages all appear to be in the company’s sights.
Apple has also made the move to financial services with Apple Pay. And of course, they have been in the game in storing your credit card and executing transactions for a long time with iTunes and Apple Music.
Kogan’s thinking probably goes like this: In the face of possible commoditisation of the e-commerce business with possibly shrinking margins, take a leaf out of Apple and Amazon’s strategy and move into financial services. Clever. And timely - while the existing business is doing well.
The key here is to adopt a new business model before the decline of the old. Easy to say, not always easy to implement. Many organisations have started alternative business models within their own organisation, only to find that the antibodies of the incumbent model overwhelm the DNA of the new model.
Time will tell if Kogan, and Google, are successful with their new models.
“Entrepreneurship drives innovation, it drives thought leadership, it drives employment, it improves the wealth of nations, it creates jobs.”
Ruslan Kogan, CEO, Kogan.com
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Managing Director, The Strategy Group
Dr Tobias is an accomplished innovation consultant and entrepreneurship strategist, drawing expertise from the academic, entrepreneurial and corporate worlds. Jeffrey’s commercial and business experience is particularly focussed on lean startup, design thinking and leadership. Prior to The Strategy Group, Jeffrey was Cisco’s Global Lead for Innovation in the Internet Business Solutions Group helping Fortune Global 500 companies improve customer experience and grow revenue by transforming how they do business.
Jeffrey is a professor of innovation and entrepreneurship teaching MBA students at the Australian Graduate School of Business at the University of New South Wales. An active angel investor, Jeffrey is on the board of various well known startups. Jeffrey’s corporate background includes leading global innovation strategy at Cisco, working with large corporates such as Adobe, Westpac, Telstra, Woolworths, and Perpetual.
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