The Top 5 Digital Transformation Insights from Mary Meeker’s 2019 Internet Report

The Top 5 Digital Transformation Insights from Mary Meeker’s 2019 Internet Report

  Business Model Transformation There is a huge amount of data contained in the 333 slides of Mary Meeker’s 2019 Internet report, much of which updates trends identified in earlier reports.  But what was truly novel was her focus on digital business model...
Bridal Wear and Business Model Transformation: What do They Have in Common?

Bridal Wear and Business Model Transformation: What do They Have in Common?

A lot! Hands up if you, or someone you know, still have their bridal dress that they used when they married in a box stashed somewhere in their house, never to be worn again? You do? So do many others. The bridal industry is undergoing significant transformation and...
A Bad Customer Experience Won’t Make Your Customers Leave

A Bad Customer Experience Won’t Make Your Customers Leave

businesses need a customer strategy beyond value propositions and customer experiences. Yes, you read that correctly…there is a paradox when it comes to good and bad customer experience. I’m sure the story I’m about to tell you, isn’t uncommon. This seems to be...
A Game of Tunes: Spotify vs Amazon vs Boomplay

A Game of Tunes: Spotify vs Amazon vs Boomplay

Over the past few months there have been major announcements within the music streaming industry which could dictate the future direction of music streaming. After finally going public at the beginning of 2018, Spotify announced on February 9th that the streaming...