A great employee experience starts long before the onboarding process and long before a letter-of-offer. The journey actually starts when a potential employee is thinking about applying for the role.
Where does the Employee Experience begin? Read More
Last Tuesday, The Strategy Group ran “The Dark
The Dark Side of Innovation: Unintended Consequences and Innovation Failures Read More
There is a paradox when it comes to good and bad customer experience. I’m sure the story I’m about to tell you isn’t uncommon, and it makes me wonder – what’s the tipping point to cause customers to leave?
A Bad Customer Experience Won't Make Your Customers Leave Read More
With the arrival of the Royal Commission into
Why Customer Strategy in Aged Care is More Important Now Than Ever Before Read More
© 2024 The Strategy Group. All Rights Reserved | Privacy Policy
