The Dark Side of Innovation: Unintended Consequences and Innovation Failures

The Dark Side of Innovation: Unintended Consequences and Innovation Failures

Last Tuesday, The Strategy Group ran “The Dark Side of Innovation” as part of our Fresh Perspectives event series. It was an insightful evening with executives and leaders conversing all things ‘failures’ and its implications on businesses. We also ‘unveiled’ the...
A Bad Customer Experience Won’t Make Your Customers Leave

A Bad Customer Experience Won’t Make Your Customers Leave

businesses need a customer strategy beyond value propositions and customer experiences. Yes, you read that correctly…there is a paradox when it comes to good and bad customer experience. I’m sure the story I’m about to tell you, isn’t uncommon. This seems to be...