6o Seconds with Andrew Suckling, Group Executive Innovation @ McMillan Shakespeare

by | Jun 25, 2014

What is the business of McMillan Shakespeare? What is your role?

McMillan Shakespeare (MMS) is an outsourced business solutions company which offers (through its operating brands in Australia, New Zealand and the UK) a suite of products and services across asset management and workplace benefits, such as salary packaging and novated leasing. My role as Group Executive – Innovation, gives me responsibility for driving productivity and service improvements in our core business through innovation and developing new product and market opportunities to ensure the continued success of the business.

Why are you looking to implement an ideation platform? What tangible results are you expecting? 

For us an industrialised, group wide, bottom up campaign based innovation platform complements our other imbedded innovations funnels . We are very interested in challenging long held assumptions in our industry and we think that our front line staff are best placed to identify the current inconveniences that customers experience or the opportunities that exist. We want and need everyone in our organisation to be engaged and involved in creating our future.
We expect that our staff at all levels will be excited to participate and contribute to the ideation process and that this will generate meaningful engagement and on-going enhancements to  service delivery, business efficiency and product development.

How will you measure success? 

Initially through participation and engagements rates and later through ROI of the program at both an enterprise and individual campaign level.

Jeffrey Tobias

About Jeffrey Tobias

Dr Tobias is an accomplished innovation consultant and entrepreneurship strategist, drawing expertise from the academic, entrepreneurial and corporate worlds. Jeffrey’s commercial and business experience is particularly focussed on lean startup, design thinking and leadership. Prior to The Strategy Group, Jeffrey was Cisco’s Global Lead for Innovation in the Internet Business Solutions Group helping Fortune Global 500 companies improve customer experience and grow revenue by transforming how they do business.
Jeffrey is a professor of innovation and entrepreneurship teaching MBA students at the Australian Graduate School of Business at the University of New South Wales. An active angel investor, Jeffrey is on the board of various well-known startups.

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Managing Director, The Strategy Group

Dr Tobias is an accomplished innovation consultant and entrepreneurship strategist, drawing expertise from the academic, entrepreneurial and corporate worlds. Jeffrey’s commercial and business experience is particularly focussed on lean startup, design thinking and leadership. Prior to The Strategy Group, Jeffrey was Cisco’s Global Lead for Innovation in the Internet Business Solutions Group helping Fortune Global 500 companies improve customer experience and grow revenue by transforming how they do business.
Jeffrey is a professor of innovation and entrepreneurship teaching MBA students at the Australian Graduate School of Business at the University of New South Wales. An active angel investor, Jeffrey is on the board of various well known startups. Jeffrey’s corporate background includes leading global innovation strategy at Cisco, working with large corporates such as Adobe, Westpac, Telstra, Woolworths, and Perpetual.

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