What we discovered: Despite widespread commitment to CX, 94% of Local Governments remain in Basic to Intermediate levels Leadership champions CX from the top, but councils lack the foundational infrastructure to scale Departmental silos and unclear ownership prevent councils from
We’re so excited to share that our long-time partners at InsightWise have closed a $1 million oversubscribed pre-seed funding round, led by California-based ALIAVIA Ventures and Sydney-based No Brand Holdings, with participation from Wollemi Capital, FB10x, and strategic angels across
THE CHALLENGE Based on the opportunity areas and recommendations provided in the Innovation Benchmark Assessment project, The Strategy Group was engaged again by NSW Health Infrastructure to develop the end-to-end idea to execution Innovation Framework and accompanied recommendations for implementation.
THE CHALLENGE The Strategy Group was engaged by NSW Health Infrastructure to conduct an innovation benchmark assessment to understand the current state of innovation across the organisation. THE APPROACH The Innovation Benchmark Assessment comprised two key phases: One-on-one interviews with
CHALLENGE Wyndham is one of the fastest growing municipalities in Victoria, with many residents from diverse backgrounds. Over the next twenty years, an extra 217,000 people are expected to call Wyndham home, taking the population in 2040 to over 500,000
In the rapidly evolving landscape of the aged care sector, one persistent issue remains at the forefront of our collective concerns: loneliness among the elderly. This multifaceted problem not only affects the emotional well-being of our seniors but also has
In today’s competitive market, simply understanding the customer journey isn’t enough. Businesses must transform this journey into an exceptional experience that surpasses customer expectations. This requires a strategic approach that goes beyond traditional customer service. For instance, Macquarie Bank has
Rising customer expectations are prompting Councils across Australia to improve their maturity and deliver a customer experience that aligns with what customers expect from interacting with any organisation. Introduction Over the last decade, Councils across Australia have been scrambling to
How often have you walked into a bank or shop, and the first thing you see is a sign that assumes you are about to bully or attack the staff? Does this make you feel welcome? Does it set the
A few weeks ago, on March 20th and 21st, I attended the Australian Healthcare Week conference. It was great to hear from leading industry voices about their insights, challenges, and visions for the future. The discussions reflected a common ambition
In a compelling webinar that’s changing the conversation around success in the construction industry, Bob Nowotny, a distinguished construction director, shares the groundbreaking strategy that led to a triumphant infrastructure bid in Australia. This success story, underscored by a relentless
Jeffrey Tobias reminded us that the origins of AI stretch back much further than many realise. He shared insights from his early days teaching AI, a time when its potential was constrained by limited computing power and high costs. However,
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