The Top 5 Digital Transformation Insights from Mary Meeker’s 2019 Internet Report
The Top 5 Digital Transformation Insights from Mary Meeker’s 2019 Internet Report Read More
Innovation
A Bad Customer Experience Won't Make Your Customers Leave
There is a paradox when it comes to good and bad customer experience. I’m sure the story I’m about to tell you isn’t uncommon, and it makes me wonder – what’s the tipping point to cause customers to leave?
A Bad Customer Experience Won't Make Your Customers Leave Read More
The Power of Questions: How connected are you with your customer
Questions help shed light on a situation
The Power of Questions: How connected are you with your customer Read More
Customer Focused Business Strategy: The Case of Ikea
Last week, Ikea opened its smallest store
Customer Focused Business Strategy: The Case of Ikea Read More
Customer Centricity in Development & Construction
This 90 second animated explainer video describes the design thinking methodology, how it’s used to innovate and what it’s benefits and applications are.
Customer Centricity in Development & Construction Read More
